SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
search what you've thought here ... 
Beautiful and beautiful beautiful
Loved the dress! IS exactly as pictured.
There are uneven seams
As in the image is of good quality
The product corresponds to the description, delivered very quickly, thank you very much to the store, I advise, it was possible for a smaller size, but it looks so chic
jest super
Great one. Good quality, fast shipping, no bad smell. I normally wear size 36, have 170 cm height, S size is prefect to me
It looks just like on pictures, does not smell bad and od very pretty! fast shipping to poland (~2 weeks)
All as in the description. Delivery to perm month. At 170 is not short. Sleeves as in past centuries worn, but fashionable what to say)))
The dress is excellent, but ooochen electrified. It came quickly. Quality is good.
The dress is very good, it turned out to be a little too small, but it's not the fault of the store. I recommend the product. The dress is tight.
great
Very cool summer dress. I am satisfied with your purchase.
Just like the picture. I love it
Pretty cool material Super for summer
as described, good fabric and well stitched fits great thank you
Very cute
very nice, very fast store!!
Dress Super such as the picture I already order second first was my second for female friends
I liked it very much, delivery on time, satisfied with the store.
Very cool dress daughter satisfied
I am satisfied with the dresses well lies on me
Dress Super 14 days for Polish szła.
Very beautiful summer dress, straight super!!! I liked it very much!!! Delivery is fast. Many thanks to the store for the work done!!!
Fully corresponds to the photo of the store. Very cool! In belarus came within a month, on the envelope indicated 1 dollar. The quality is excellent. Take a larger size. I wear the size 42-44 (s), the parameters 84-69-90-weight 55-57, ordered m and approached. Length on height 170 above the knee, about 80 cm, because. Coincides with the length of almost all my dresses (i do not like it when short, when you walk you can see all the charms, but here all the norms). Fabric chiffon, so does not stretch. To it there is a belt, with it it looks much better, who likes to highlight the waist or does not like too free. On the body does not feel a dress, light. Top on elastic band. This is my first order in this store, and i was very afraid to be disappointed, but bought, because. I really wanted to try this image and especially bought it for half of its value, in the end, i'm very glad that i still took it. In the heat of the summer the most it!