SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful set. The upper dress is made of dense cotton fabric, but it does not flow hard and does not stick out. All seams are treated with edging and a sewing seam. The father-in-law all the edges are hidden and definitely not frayed. Feathers on the pockets are small. I even bought feathers to finish them on my pockets, but I do not know if I will do it yet. The belt is soft and poorly holds the waist., here I think or buy another belt or sew in the belt hard, wide, transparent edge. In size XL sleeve, length 57, top width 36. The length of the product from the shoulder 125 cm do not give size to the waist, the height of 173 waist is too high. There are belt loops that hold the waist in place. 117 waist with a wrap. Bottom dress girth in the chest 93, the length of the product with straps, from the shoulder 102. Pleasant soft fabric, but does not stretch at all. I took this size because of the lower dress, it is small and the upper should be free. In the process of photography understood, I like the kit, and I will wear it.
As in the picture. Thank you. It came very quickly.
100 stars, amazing dress. all advise store.
Very excellent recommend the store and product
Amazingly beautiful, high quality, super. I advise the store.
The feathers are very few, but beautiful
Beautiful dress. It is a good value for the price. Thank you so much!
It's accurate to the image, but the width of the arm is very narrow and I'm tight. could you make it wider on your shoulders?
Love the dress. Size XL for 50 Russian or 10 American..
Everything is super! You're good!
There is no claim for the quality of tailoring! I liked it very much!! With the store did not communicate! But as last time ha conscience!
The dress is good, everything came up.
All as in the description
Stunning quality of tailoring, nowhere. Again, no strings, although the material is very loose and capricious. The seams are hidden or closed with edging, no overlocks. At a height of 178 a little too high waist, you need to change or just unscrew the belt loops. Very heavy buckle, cut and will tie on a bow. Inner dress made of pleasant satin fabric, a little stretch. But, the declared volume of the breast 100 absolutely does not pass, closely. However, a very spectacular thing. Most likely i will wear with white narrow trousers. It turns out just chic! I recommend the product! The first time the purchase is so happy! The parcel came very quickly, the track was fully tracked. Look at this store! I recommend!
The dress is beautiful. Only the bottom is small in size. 46 maximum.
PERFECTION
Awesome! awesome! 5 stars fast shipping quality 100. As in photography i don't put it x qe is wrinkled
The dress is pretty. Shipping is normal. On the parameters og 95, ot 76, ob 105-the dress is large, the size is smaller exactly could be taken. The lining is normal, the fabric is pleasant, although synthetic, but i put on a white cotton set (poyupnik with a t-shirt) under the dress. The belt also changed. Looks rich and beautiful. The dress itself is also synthetic golimaya, but it does not prick, it's hot, of course, on our climate-but the dress looks. The color is soft blue, beautiful, i'm happy. Pooh is quite decent looking, i'll look after the stypka. I will add a review and photo.
The dress is basically normal, there are nuances, but for 20 dollars, which can be expected. When measured, a little pricked, the seams can not be fully processed, the dress is of low quality and pulls in the hips, took s, the cape itself was large, the belt is awkward, until i can find it application. In general, i liked the length and color blue, but deep. I recommend!
Kapron. I don't know where so much excitement comes from. Pockets feathers crumpled. In general, it looks not bad. Sleeves in the bitchain area tight. Narrow. Although my hands are not thick. You can dress. But it does not look expensive. The lower shirt is short and in the guise. Not nice. That's gonna crack. Would make a little freer and longer would be very comfortable. Belt buckle does not hold. Slides. You need another belt or something to sew. Velcro. Itwg-we need another belt. We need another lower shirt. And the price of this dress increases and it is not worth it.
Nice outfit. Good value.
Dress for tall skinny girls. On low and thick looks like a working robe.)) the belt buckle is very heavy, the feathers are small. Photo buyers corresponds. The store very ''plays'' price, bought for 2100, it fell to 1600. Delivery of the week 2.
Dress fire! belt current бее. The quality is not super, there were slightly struggling seams, but in general it is only with a critical consideration. At 90-69-99 the size of l came up: the bottom dress in the hips is dense, the upper. the dress is everywhere very loose. Strap bought silicone transparent
Arrived in about two weeks. The dress is beautiful, sewing thoroughly. The only thing that convinces me is the belt, It is very soft and not keep you on the waistline dress, that and quite high. The rest satisfied purchase
I liked the dress as in the photo. Stylish. Thank you! Very kind store! With such work is a pleasure! I love this store ^_^