SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
search what you've thought here ... 
I liked the dress, but I did not guess with the size. It is large, it is necessary to take a smaller size.
Came with holes, returned money
Ordered September 21, received October 25. Everything is fine, the fabric is synthetic, but pleasant enough. The color is closer to gray. Bolshevataya armhole.
Dialed ..), and now cooled to them)...
It was necessary to order a smaller size, and so everything is fine. The length of my height is knee-length.
Great dress! thank you very much
The dress is just magical!!!! Everything corresponds!!! Quality for such money is just super!!! Mega is happy!!!! I recommend
The dress does not exactly match the photo. The style is a little different and the print. In the photo, the dress is wider to the bottom and the peas are smaller. On height 173 length (as for me) in butt, 15 cm above the knee. On og 95 took m. sidih as a whole well, there is even a place. For 400r the dress is good.
Dresses are good in quality (material and sewing). The size corresponds. At a height of 168 cm, the front part of the dress is short.
The dress is very cute. Synthetics, but soft and pleasant to the body. Due to the wide style, it will not be hot in it. Very beautiful color. Size s came up on og 92 perfectly. The height of 177 cm in front is short, but due to the length of the back is quite acceptable for rest at sea. It looks very nice on a tanned body. It's a pity that it came after vacation. I'm happy!
Dress cool, a little short in front for 164 cm, has come in niecały month. recommend
Very beautiful and cute dress! I recommend to everyone! Thank you)
Dress super! I ordered the third one.
I love it! Fits great.
Very nice dresses. Size for size 116 cm in the bust and 126 cm hips perfect. Well sewn, flowing, cool material ideal for hot days. Shipping expresowa. Doręczonie after 10 days. Very thank you store. I am satisfied with your purchase.
polecam!
I have something big left, but the dress is very nice and good quality. I usually wear a european size m or l, and since it's such a wide dress, an s would have served me. The shipment was very fast. Excellent store.
Très bien
Excellent dress, in size. Do not take less.
Very good recommend
Pretty, thin, in the summer on the beach the most it.
Delivery 3 weeks. I ordered m for parameters 85-72-93-tight. On height 163 cm length in the photo. Dress made of elastic material. The inner sides are like a fleece. The zipper is unfastened completely. Sleeve 3/4. Composition, fabrics on sensations, synthetic. Pretty pleasant to the touch. Quality is good. There were no defects. Of course, for a good figure, otherwise it will emphasize all the shortcomings (as i have))). In principle, the dress is as in the picture. In general, i liked it)
Delivery fast for 44/46 size village is wonderful
The order came for two weeks very much like
It's Perfect and very beautiful