SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
search what you've thought here ... 
On the growth of 172 Italy is too high, but the belt is adjusted, the size corresponds.
At 96-70 great
Fabric, of course, synthetics, but the village is excellent. A little longer on my 154 cm than I expected, but it's not scary. Let's see how it will behave in the sock, the main thing is that the seams are held)) in my 44-46 village tyutelka-v-tyutelku, but you can a little and less volumes, then it will be more free. Thank you!
I liked the dress.
Ok
Class as in the photo
Nice material softer than the White version with black polka dots that I also ordered. S fits perfectly n the v neck is sewn down. also an underlayer lining just above knee. I am 1.52m and it sits just at the ankles. only issue is hard to get in n out of the dress as there is no zip n there is no stretch in material.
Very nice light dress. Only here the seam is held by the smell on the chest weak. And I want to make it a little lower. I think immediately to rearrange it, still quickly detach. And the rest is very pleased with the dress, very beautiful neckline turns out))
The dress did not like, the fabric is rough and for the summer is not breathing.
Perfect for me.
Dress village as poured. I really liked everything : Style, sewing, color. Of course, synthetics. Touch like a raincoat, rustle))
Delivery a little more than a month. The waist is overstated, the top is a bit large (og 96 cm), but if you put on a push-up will be excellent.
I ordered XL, I wear Russian 46-48, it turned out to be bolshevat. Quality dress is good, delivery to St. Petersburg month
Very good.
This dress came in one month, I am very satisfied good quality.
Very cute dress i arrive earlier than expected thank you store i recommend
The article conforms to the description. The fabric has a slightly satin aspect (85% polyester 15% spandex). There is no zipper, you have to put the dress by the head (there is an elastic waist). I usually wear a size 40 (French size) and I ordered a size XL, that's fine. Delivered quickly (about 3 weeks in Belgium).
Bare synthetics, long below the knee (with an increase of 175 cm) the size of 48 came up.
I'm delighted with him, although there are small jambs in tailoring. At 42-44 s perfectly fit
Great! The waist is in place at a height of 170 cm, at 87-70-92 is ideal. Electrified, of course. Does not shine through, sewn neatly.
One of my best buys in Aliexpress
Loved, wear beautiful, chic, below the knee.
Very beautiful and quality dress!
Beautiful dress, comfortable to hold material, fast delivery. Recommend salesman.
The month went the goods on september 2 ordered on october 2 received. The dress is not bad. But i expected that it would be better.