We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful clutch love it
In the store for 1100₽ would hardly buy. Large rhinestones are cloudy, look cheap. There is an admixture of some blue in small strains. The rest of the clutch is beautiful. From afar very beautiful. Bought to give in it money for the wedding and the bride then useful in the theater to walk. In St. Petersburg less than a month. Thank you
store did not send a gift along the item. sad about it
I love this purse , i buy more stuf in your shop
The bag is beautiful, I received it in 13 days fast delivery and well packaged bag. I recommend it.
Excellent product and dealing.
Not bad. But since the rag is light, you need to gently handle.
It didn't come in time for the event, but it was beautiful and good quality
Awesome best actually super fast shipping and in quality best able
Looks exactly like the photo
Beautiful bag! Thanks to the store. Will update with pictures once I have used it
The clasp at the top doesn't fit and keeps coming off.
Very nice bag, as on the description. There's just a little glue defect on the back.
Fast delivery. But there were a bit glue in the middle of the bag. Now removed and the spot can see in close. But it's nice and closing ok.
i am so happy with the bag. same as described!! packing was so good!! loved it thank you store !!
It is beautiful. In the picture it looks very light blue but its presence is silver and depends on the light if it looks like some other color