SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fits to EU 44-46
the dress was shipped and received in 2 weeks. absolutely love it. the dress compliments my figure wish I bought more the two. the material is thick to it's not see through but not too thick for summer. the buttons are just for decoration but that's ok always was afraid of pooped buttons on a dress in the front.
Lovely sarafan (for 666 rubles). Fabric though synthetic, but cool, compacted. On the russian 48-l just right, no more no less needed. The length just below the knee for height 167, then what i love in general. The dress pleased, i will sew only, crooked sewn, and so the dress is fire. It will not be hot in summer. i ordered another color from another store, it went through moscow, and it came two weeks before the nn, it goes through novosib, and still on the way, the difference in the order is 1 day.
Beautiful dress i love
beautiful as always
The sarafan is cute. Sewn neatly. On 102-82-102-size xxl came up perfectly. Two pockets. The fabric is pleasant-cooling, non-fading-took on a trip to the sea-super.
The dress is nice, but it is elastic fabric (in the store's photo it looks stiff and thinner fabric). It's got a little red stain on it. The braces aren't symmetrically sewn and up i'm a little big (i'll sew it up a little) and i also have something big on my waist (i'll put a belt on it). It's generally nice, but from the description i expected it otherwise.
Sundress class! All in size, the material is pleasant, the delivery is fast. Seller thanks!
Good quality!
Nice dress for Price fast shipping im a size 52 eu fits Nice and loose
Great. Fit on bust 112 cm
Shipping to flax region less than a month. if the skin 5 kg will be good
Fabric is thin, but very good. Fits perfect!
Quality is good. Size fit But i have a height of 175 and somehow the strange elastic band turned out almost under the breast. .. Not very convenient I think less growth will be better
Beautiful dress, fine fabric! Normally I have size 36, M sitting pretty. To just above my ankles, I am 1,60
The dress is good, blue, but the material is synthetic and shiny (the material is like a swimsuit) unlike black (there the fabric is more like linen or cotton). There are pockets. The size 48-50 is ideal.
I stay big but very beautiful
The dress came pretty quickly. The size took l at 46 (95/76/100) came up, but you could try to take m. cloth dense. Length below the knee. I'll cut it. The store is sociable. The seller put a gift in the form of rubber bands. My daughter liked the quality. Thank you.
"Grandmother" sundress of course, but maybe it looks so coloring) ordered as a home sundress so it will come down)) the length of the strap is not adjustable, synthetic fabric. There is a small smell, i think after washing will leave. Sarafan sits well, nowhere presses anything, does not press.
I am shocked to see how beautiful this dress is and the quality also for so little money. Thank you!!
At me now closer m than s. took still s. and just for me. For more miniature girls in the chest will definitely be great.
Dress like in description. Great!
the dress is nice for the price. My measurements are 86-68-94 and i ordered a size S. It fits well. The material is different than expected. It's made of 85% Polyester and 15% Spandex, but this would be ideal for traveling as you wouldn't have to iron it.
The dress is beautiful but the store sent me the wrong size. I ordered size “S”, seller sent me size “M”. I have opened dispute and i’ve got some money back.
Great but taken 2 size above I think recommend