SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
EVERYTHING!!! Fast Shipping!!! Cute Contact!!!
Ordered 17.08 Received 02.09 This is mine second one. I have one without pocket and cotton is better than those with pocket
Perfect, amazing and cudowna, definitely buy next designs. Fits for en 50/52
Beautiful dress thank You
Like the fabric. Through great ta great ..
Very beautiful dress!
Very fast delivery, dress dropped minimally higher, material is artificial, little damage because is beautiful
I didn't love the fabric but it's very nice
It took barely a week to get my order with a present-hair band.Compare with other times-it was like a blink of an eye.This was the 3rd time I ordered dress from this Seller.I might be slightly disappointed at first,because dress was wrinkled,covered with a few misterious white threads,a little dark spot(which is hard to see on pic)and even 1 black thread in material appeared.Also the back of the dress seems stretched and colour seems little uneven.Dress wasn't so syntethic like my previous dresses,which is kind of bad,because this dress probably will get wrinkled.But it is soft to touch thanks to material(seems cotton-ish :) )&feels comfortable.At 1st dress didn't look well made,but I washed the dress as soon as I get it and it looks more accurate now,but still need ironing.ATENTION:while I was washing this dress(with hands),water turned bright pink.Be careful and do not put together with light coloured clothes.And as this model isn't very stretchy, take Your measurements carefully.
Longer than another q i took the same size
Dress beautiful and good fabric, arrived fast and came well packed.
The same picture
Very nice dress thin and light. Don't get frustrated! Easy to wear. However, a little long for me because I am small (153 cm) and I am forced to shorten it and recreate an opening at the front (because the buttons are all sewn).
Synthetic fabric. The size is normal. Waist for me is too high.
Perfect though i size a little bigger, i'll order in another print.
The waist is too high so the top part is too short. the fabric is nearly opaque, i took the white one with flowers the buttons cannot be undone, but there are pockets, it is ok for the price.
It's a perfect dress, in fact i'm going to buy more of diferent is colors, fits very well to the body
He goes crazy and his sweet cloth took his arrival to Saudi Arabia 3 weeks ..
Beautiful dress, I'm glad
20-6 ordered. 6-7 received. I have in Holland size 46/48 and size XXL fits snugly. I am 175 cm and the dress falls just on my knee. Extreamly beautiful dress that well in the was remains. Also the print remains well and seems not by The fabric is no cotton but do have a nice airy fabric. Fine reliable store who quickly concerned.
Recommend dress Super, material slippery, perfect for summer
Fast delivery all is ok
15 days to Poland. Material artificial but pleasant. Buttons up not rozpinają. Nice printed design. I am low and for me is a little long
I'm Eu size 44 XXL is perfect for me.
Good quality