SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty except a little fair for me but good product
Excellent boss legs))) sat perfectly. Look cool, I have a size 40 I took 41 size) I advise)
Thank you store
Just too beautiful! I size 39 and totally fits the size. Very comfortable. Too happy with my purchase! Meri.
Beautiful
Fantastic + + + + + +
Very beautiful, true seize thank you
Identical and beautiful
Super. but shipping sooo long. comfortable. but! Keep in mind, creak begin in a month socks
Everything is fine! On full legs very well))
At 24.5 our 38 took 8. approached. Cool
very comfortable shoe with cushiony rubber heel. the upper is soft and holds your foot in without any hotspots to rub and cause friction. good for walking in flattering for your legs
The size is excellent, light, comfortable, thanks
The shoes are just as they look in the pictures. The shipment didn't take long. Fully recommended.
Who has 40 size take 42 malomerki, i liked everything, delivery fast
Great shoes! Exactly like the picture and they're really cute & comfortable :) I will definitely be ordering more shoes in the future from here!
perfect
The closure is very rare.
The shoes feet perfectly and it arrived quickly. Will order some for myself soon.
I am very pleased with the order. Shoes fit the size. The style is comfortable and visually lengthens the leg. As a gift - leggings. They are of good quality, dense with a little Shine, medium elasticity. My height and weight perfectly suited (172 cm/48 kg.) Quite fast delivery. The store recommended!
Beautiful!!! Delivery fast, no problem! Both shoes are the same, in size everything is perfect, very comfortable and look cool!!! Thank you!
Came to moscow for 20 days. At 36 russian size took 6, came up perfectly. The quality is super, all the seams are even, have been packed in the air bag, nothing deformed, no glue, i'm happy, 5 stars!
the best shoes i ever had. and fast shipping. package came in 2 weeks! thank you so much!
Everything is perfect.
Super light, size accurate