SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
search what you've thought here ... 
Брала на фотосет платье. Оно оказалось невероятное, легкое , приятное к телу. И кстати такое платье я нашла в шоуруме за 80 евро!!!
Товаром довольна. Мне немного платье большое в груди и в длину ( мой размер 40-42) я сама ушила в подмышечной зоне и укоротила бретельки. Товар шёл более 2 х недель. В последнюю неделю вообще не отслеживался . Ткань легкая и приятная
Крутое платье, мне понравилось, легкое, развевается красиво когда идешь. За такие день более чем довольна. С продавцом не общалась. Товар отправил сразу.
i am so in love with this dress. firs perfect. has adjustable straps and is floor length in the back. i am 174cm and bought a size s. the only thing is that the fabric smells a little like glue but should be ok after a wash. fabric is very light and breathable but not see through
Платье в Киев пришло через месяц от заказа в отделение meest. На мои параметры рост/грудь/талия/бедра - 160/74/60/90 платье село идеально, постараюсь приложить фото в дополнении отзыва. Длина чуть выше колена, ткань - синтетика, но оооочень тоненькая и приятная к телу и в жару не должно быть жарко. Это очень достойное платье за такие деньги
Great quality and true to size. Will order from them again!
The dress is crazy. I like it very much. The village is perfect. On the cut of the chest is a button with a loop for modesty) easy comfortable. Sewing is neat. Recommend
Цена качество отличное. Обычный шифон. Лёгкое. У нас в городе такое платье стоило бы гораздо дороже. Село хорошо XL на рост 171 см как раз до пят. Из минусов, как и писали ниже где подмышки немного выпирает, сделать вытачки не беда. С переди двойная ткань, не просвечивает,а вот сзади бельё очень просвечивает, буду делать подклад. Сшито аккуратно. Пришло выглаженое и не мятое. Я очень довольна!
Great dress, the material is very nice! But on my height 165 cm the hem at the back lies a little on the ground. You have to wear with a heel or sew it.
At 97/77/97 free. you can be smaller by size. but the village under the belts is good, the material of medium density. I think the color is different. Recommend
The dress is very beautiful. The height of 173 is ideal. I took the size s. Remains 3 cm from the floor. It was great in my chest, but I left it for two minutes. Does not shine through. Can be worn without a bra. Melting body fit. Definitely will be the favorite of the summer.
Good quality and fit, extremely fast delivery!!!!
Sarafan will not crumple, the fabric is pleasant, sewn neatly, all as in the picture, the only thing turned out to be a little bit bigger on its Russian size 42 S is a little big.
Super! The length is ideal for height 173 cm, the size S for parameters 87-70-92 came up perfectly
Beautiful dress! Great length! Top material! Just a pity that the buttons deviate I should have taken a size above seen my chest... I'm going to ask the courier to put a cover along the closure but the dress is just beautiful
Thanks to the store for helping to change to a leopard dress. This dress is of good quality and fits me very well. Looks just like picture. It looks good on me^^ I recommend it
Dress is cute, straps adjustable, is enough large as the smallest size but not deviate from this in the picture. Workmanship very good. Recommend :)
He came to Mo in two weeks. I liked the dress, light and beautiful. But the growth of 172 about 96 from 64 og 90 took S. It's as long as you can see super, that's great rarity here. the truth of the punch is great (but you can leave) what I will do. took for $10
Dress is beautiful like on the picture. Delivery after 6 weeks
Dress of good quality, comfortable fabric.that's cool ! Recommend