SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
search what you've thought here ... 
Very beautiful. Size corresponds. Nosco more than a month
Size 8 by 25 cm foot just, the quality is good, then will be seen as it will be when you wear it.
They irrigated in perfect condition the exact size and very pretty
Boots are very comfortable, beautiful. The only drawback is a small marriage on the sole
Very nice look. I recommend to everyone. My knee is closed. I took the size of their 40 on my 39,
Boots went more than a month. we have already fallen snow in Siberia. The boots are not designed for the winter. will go for autumn and spring. The size corresponds to the size table.
Thank you for the boots and for the delivery. everything is fine. Very satisfied! Thank you! and the size coincided and the boots, as in the picture!!!
Exelente, thank you
That's great!!
Boots are excellent! Come very quickly! In reality they look better than in the picture.
On a narrow leg. A bit too big, but not bad, i will put the insole. There's a smell. But in general, i really liked
Good
Very cool! Based on customer reviews on 24.5 ordered size 8, excellent fit. delivery is fast, packaging is reliable. i recommend. thanks for the gift, like horoscope!
Very beautiful boots, the size exactly matches, on the leg sit perfectly
Boots super. straight very super. only take in size with a mesh on the foot. do not regret
Thank you, liked the boots, fit in size.
Boots are excellent for autumn but i have very thin legs so in the shin are wide and so i advise
What an impressive pair of boots! Very comfortable. Thanks to the store. It is the second time that I buy in this store and I will buy again. Good quality.
Very happy, the deadline is respected, very well packaged, the boots are superb!!! Thank you AliExpress and enjoy;-))
Boots are nice. They look very stylish.
All received, delivery fast as a gift put the store red thread, for all many thanks! At first glance, the boots are very beautiful and quality. Go to the size as it turned out, i used to take a larger size and they are a little big for me, i'll put the insole. While the fotkala legs sweating, but we have a heat can on this. How will be worn i will unsubscribe later, but in the meantime i'm very happy! 555555555
Thank you very much to the store for such a product. Boots just super I put 5 stars and recommend this store.
exactly the same,very well wrapped and packed I just love it ,I order one size bigger
good
I have to apologize to the store. This store is very good shoes and super fast shipping, a little more than two weeks. Only this time i ordered three pairs of shoes at once, i was given only one in the mail and i did not know how to trace the other two pairs, i was nervous to write to the seller, and he did not answer me and then opened a dispute. The other two pairs came in two days all intact. Shoes are beautiful, very comfortable, only these post trouble. Seller recommend to answer messages, do not be silent!!! For this shot star.