SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
search what you've thought here ... 
The goods came very quickly! The size approached L (my parameters: 110/80/110) the fabric is very pleasant! I recommend definitely!
Suit of good quality, came quickly, the buttons are not unfastened, looks good, you can combine with other things, the seams are even, the threads do not stick out anywhere
Suit of excellent quality. Quite warm even for the winter under tights. Came without threads and stains, in a well-packed bag. Shipping fast. On my m (OB. About 105. From about 70) is too big, because the cut is free and stretching, would take even s.
Gorgeous suit, the quality is just super skirt and cardigan can be combined with other clothes, is 100%
This set is beautiful! Perfectly fits the figure, which can be seen in the attached photos. I’m impressed!
The suit is pretty! The quality is excellent, machine-knitted, not pricked. At OG 87, OT 66, OB 88 took S, sat perfectly! On the growth of 164 just below the knees, well, here as a skirt stretch)) it reached Yekaterinburg in 2,5 weeks. Recommend!
Corresponds to the photo, a cool suit, ordered a sister, warm, probably, the composition of polyester.
Sweatshirts fire! I strongly advise the store. Even after washing, they behave well. All as in the description and delivery is very fast to the Sakhalin region. Soft, odorless, threads do not stick out, everything is well sewn.
Пришел за 2 недели, в заказ положили еще 5 посылок, чему я несказанно рада. Думала долго буду ждать. Параметры 84-65-90. Рост 163 см. На ощупь приятный, мягкий.
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Ношу М, но заказала S, так как по опыту вязанные вещи тянутся. Всегда носила 42-44, но после родов поправилась, поэтому виден животик и обтянуло ноги, нужно утягивающее белье. Думаю закажу (и нужно похудеть). Модель смотрится как в описании, но сразу отлетели все пуговицы, нужно пришивать. Если хотите, чтобы сидело посвободней, тогда нужно заказывать в размер.
Комплект очень понравился)) Приятный к телу, вязка хорошая и довольно тёплый ( осеню и даже в начале зимы не холодно будет). Сшит качественно, нитки не торчат. На параметра ОГ-96, ОБ-102, сидит свободно и комфортно. Сейчас думаю, что можно было S взять, так так материал тянется, и не просвечивает), ну это уже кому как нравится. Доставка очень быстрая, всего 2 недели. Продовец отправли товар в день заказа. Всем довольна, Большое спасибо) И всем советую этот комплект
костюм шикарный!!! советую! такой же как на фото, качество отличное! мои параметры 80/63/88 вязка, приятная к телу
It’s absolutely perfect! I have 167cm and 53kg I love that so much <3 the best shop ever
Костюм очень понравился, на 164 см и параметры 92-72-90 заказала размер s, немного большеват, но в целом очень хорошо, доставка очень быстрая
Очень красивый костюм, качество хорошее за такую цену. Запах есть, но не критично. до Москвы посылка шла чуть больше недели, что очень радует) размер подошёл (ношу xs-s, заказала s)
Больше обзоров и видео в Instagram @viktoria_ron На параметры 85-65-90(обычно ношу S) подошёл S - сидит идеально. Красивый костюм, выглядит точно как на фото. Материал скорее синтетический, но приятный и не мнётся. Легко отпаривается. Красивый песочный цвет. Брюки прямого кроя, укорочённый жакет, средней плотности. Больше подойдёт для лета и начала осени. Можно носить и по-отдельности, для 1500 рублей отлично.
Very soft fabric Wearing size S ( true to size). The length of the skirt is perfect!
I really liked the suit. The material is acrylic. On the body is comfortable. And in it on the street I felt like a superstar)) It's tight enough. Best suited for early autumn. For the winter it would be possible to wear a turtleneck, for example I ordered s for my parameters 84*66*93 and height 172 cm. Went well. The top is suitable for large parameters, because it is quite free.