SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.grandemagazino.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://grandemagazino.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The boots are really pretty from far but they are made with cheap thin material but ok price
Another beautiful shoes from that store! Exactly as described. Shipping time 2 weeks to the Nederland (as ususal). With my Eur39 (25,5-26cm foot) took size 9,5 and it fits perfect. Not too small not to big. Always read some comments of the product to know what size to chose. I always do it and I get perfect fit sizes. So happy with that purchase, thank you seller!
It came to Moscow for a week (the store sent the order on the day of payment), although the delivery was planned not earlier than three weeks-a frank delight! The parcel was tracked. The size clearly corresponds to the grid, at 25,5 took 9,5 and did not lose, you can wear it on a thin and warm sock. The nasty smell did not find, all the seams are neat, nowhere can glue be seen, everything is smooth and beautiful. Came in an air bag, not wrinkled. In general, I will order more.
I liked it. I wear it! The leg sweats a little, because. These are artificial fabrics, but thanks to the platform I do not fear the dirt of autumn, nor puddles. Looks like in the picture.
Excellent light boots my wife is very happy, arrived before scheduled time. Very good store we recommend
perfect
In stavropol the parcel arrived in 2 weeks. The top is a fabric similar to suede. Very light, comfortable. The size corresponds to the size grid. The length of the foot 25 cm took 8,5 and was not mistaken. packed were good, nothing was wrinkled. Thank you store!
nice
Super comfortable zero heavy
The quality is not so good but they look very pretty already on
Excellent shoes
Divine! Exact to the photo
Too exact i stay super good and fits
The color seems a little darker than in the photo. But it's even better. Comfortable. Beautiful. Read reviews, took on a larger size to wear with a socks. Everything's fine. Paint smelled, it is.
I ordered 8,5 for 38,5. Slightly more, but for autumn-spring with a toe straight fire will be. Very light, comfortable, smell is, but not strong. To krasnoyarsk there were 3 weeks, if straight on the days to look, then 22 days they traveled))
Well packed, nowhere wrinkled. The size grid is the same. I wear the size 37-38, i have a wide leg and probably should have taken a larger size, but in principle sit well and do not press. The boat is comfortable and the leg rise does not hurt. I do not know how to call this material, for me so rubber-rubber, maybe it is flock? When there will be a suitable weather, like a day without removing and write another review. The store is sociable, i asked napmsal on the parcel of the lower cost and he did it. Thank you!
Corresponds to the description! Very cool! It did not come as quickly as expected. Each shoe is packed in a cloth bag, inside the air capsule. At the foot of 24,5 cm size 8 came up perfectly. The size grid corresponds to the actual size. The material of the top is very pleasant, "velvety". It is not very convenient that they are lace-up (it would be more convenient if the side zipper). Everything else is fine. I recommend!
PERFECT!!!!!!!!!!!!!!!!!!!!!!
Excellent product. Great quality
Love the shoes super fast delivery only the sole is softer then I expected:) size is exact!
I loved them.
Perfect! But could have asked 8,5 equivalent to 38 BR. THE 8 equivalent to 37 was very right, squeezed slightly.
Very fast shipping good quality recommend all stars
i love them. Have been wearing them for a while they feel comfortable. the zipper works fine. packaging was thorough.
Come quickly. Do not malomerit. On my 40 size 9,5 is enough, but i ordered 10. light. A little creak when walking.